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POLICIES AT TAYLA ACTIVE

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

SHIPPING AND DELIVERY

Shipping Rates

All our parcels are sent with tracking information. Once your item is ready to ship, you will receive the tracking details via e-mail.

For international orders, any customs duties and import taxes are to be borne by the buyer.

Singapore 

  • Registered mail flat rate at SGD 5.

  • 5 to 7 business day, if without hiccups.

Zone (1) - Malaysia & Brunei

  • Registered Mail (With tracking)

0.25kg - $8

0.50 kg - $ 10

1kg - $14

  • Standard Mail (No tracking

0.25kg - $4

0.50 kg - $ 6

1kg - $11

  • Parcels are usually delivered within 7 to 14 working days from the date of the order is placed, with the exception of pre- and backorder items. Please expect a longer shipping time during sale and holiday periods.

Zone (2) - Countries in Asia & Pacific (Except Australia/Japan/New Zealand)

  • Registered Mail (With tracking)

0.25kg - $10

0.50 kg - $ 17

1kg - $27

  • Standard Mail (No tracking)

0.25kg - $6

0.50 kg - $ 13

1kg - $23

  • Parcels are usually delivered within 14 to 21 business days for both registered and standard mailing from the date of the order is placed, with the exception of pre- and backorder items. Please expect a longer shipping time during sale and holiday periods.

Zone (3) - Rest of the World & Australia/Japan/New Zealand

  • Registered Mail (With tracking)

0.25kg - $12

0.50 kg - $ 22

1kg - $36

  • Standard Mail (No tracking)

0.25kg - $9

0.50 kg - $ 18

1kg - $32

  • Parcels are usually delivered within 7 to 14 business days for both registered and standard mailing from the date of the order is placed, with the exception of pre- and backorder items. Please expect a longer shipping time during sale and holiday periods.

Please contact us at taylactivehelpdesk@gmail.com and we will assist you with checking the relevant shipping information if shipping information are not mention above. 

RETURNS AND REFUNDS

Our Exchange Policy:

We do not offer refunds at this point in time.

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